Also depending on the class of numbers will depend on the features that will be made available for you, for example some basic numbers will not come with a full feature set such as complex IVR”s, call recording or even reporting. e-Call Connect will provide you with a on-line portal with every number type and a full feature set for each number for free.
Bronze class numbers are more memorable than a standard class, Bronze numbers are normally between £10 -£99 per number however you can get one free by following the link below.
Also depending on the class of numbers will depend on the features that will be made available for you, for example some basic numbers will not come with a full feature set such as complex IVR”s, call recording or even reporting. e-Call Connect will provide you with a online portal with every number type and a full feature set for each number for free.
IVR Auto Attendant
Manage all the Inbound calls into your business with an IVR Auto Attendent Service, Set the service to suite your business needs and give that all important first impression of a professional organisation, if your business is already established or if you are a simple ‘One Man Band’ who is on the road all day, the IVR Auto Attendent will answer and direct your calls 24/7 no matter what.
The Auto Attendent can be tailored as simple or complex as you business requires, allowing you to add multi level menu options as you need and route the calls accordingly, with each option having its own Calling Plan.
Audio can be applied on many stages of the service so the caller is directed and notified of the options available, the Audio can be uploaded via a Professionally Recorded WAV File, Recorded by the user via a Dial-In-Service or via our iPhone App which records and plays with Audio HD quality. We also have a large library of Professionally Pre-Recorded messages covering all options which are free for you to chose from and attach to your plan.
Example of a ‘Simple’ IVR Auto Attendent
“Thank you for calling XYZ Business”
Please Press 1 for Sales – Call Routed to a Sales Team or a Mobile Number
Press 2 for Accounts – Call Routed to the Accounts Team or a Mobile Number
Press 3 for Service – Call Routed to the Service Team or a Mobile Number
or Press 4 if you have a General Enquiry – Call Routed to a Customer Service Team or a Mobile Number
All options can route to 1 Single geographic 01 or 02 Number to 1 Single Mobile Number.
Example of a ‘Complex’ IVR Auto Attendent
Please Press 1 for Sales;
* Please Press 1 for New Sales
* Press 2 for an Existing Order
* Press 3 for International Sales
Press 2 for Accounts;
* Please Press 1 To Make a Payment
* Press 2 to speak with Credit Control
Press 3 for Service
* Please Press 1 for Service Control
* Press 2 for On Site Maintenance
or Press 4 if you have a General Enquiry
Free 0843 Number
Are They Really Free?
Yes you can have a free 0843 number with no monthly cost, no annual cost, no call charges either. eCall is able to utilise the modern IP technology to run a true cloud based service, which also means we can be the most competitive when it comes to price, services and account management. We give our customers the free numbers from standard and bronze numbers, gold numbers and platinum numbers are charged per month.
0843 Numbers are typical used to give businesses a national presence and to protect their telecommunications from disaster as part of a company”s DR plans.
0843 Number Cost
How much do they cost to call?
This is set by the call provider you use, however industry standards are 5p.
0843 Numbers are a newer range introduced by Ofcom due to the huge success of 0844 numbers, so 0843 was added to keep up with the demand.
Chargeable 08 Business Rate numbers
These are used by large and small businesses for sales, enquiry and customer service lines and for some pay-as-you go internet access services.
How much do calls cost? Calls are charged up to 5p per minute for landline customers. Calls from mobile phones are typically charged between 20p and 41p per minute, depending on the provider and the number called.
Special Services – no charge to customer
(except where charges shall be notified to callers at the start of the call)
0843 and 0844
Special Services Basic Rate.
These are charged at up to and including 5p per minute or per call for BT customers, they are set by Terminating Communications Provider inclusive of value added tax (the price charged by other Originating Communications providers may vary)
Special Services Basic Rate.
These are charged (before discounts and call packages) at BT’s Standard Local Call Retail Price for BT customers inclusive of value added tax (the price charged by other Originating Communications providers may vary)
These are charged at no more than the caller would pay for a call to a Geographic Number, with calls to 0870 numbers counting towards inclusive call minutes to Geographic Numbers, if the customer has remaining inclusive minutes to Geographic Numbers and included in any discount structures that apply to Geographic Numbers, except where call charges have been published in accordance with General Condition 14.2 or, in the case of Public Pay Telephones, where call charges are displayed in a manner that is reasonably accessible to a caller before making a call.
0871, 0872 and 0873 numbers
Special Services Higher Rate
These are charged at up to and including 10p per minute or per call for BT customers, set by Terminating Communications Provider inclusive of Value Added Tax (the price charged by other Originating Communications providers may vary)
090 and 091
Special Services at a Premium Rate
These are charged at rates for Customers of BT which are generally either a) higher than 10p per minute up to and including £1.50 per minute including VAT, or b) fixed fee calls costing over 10p, up to and including £1.50 including VAT
Sexual Entertainment Services
These are charged at rates for customers of BT which are a) up to and including £1.50 per minute including VAT, or b) fixed fee calls costing up to and including £1.50 including VAT